Refunds and Exchanges

 

REFUNDS/RETURNS:

7 day policy:
All items listed in my shop are handmade. As with all handmade items, there may be small imperfections. However, large imperfections should not be present.

REFUNDS WILL NOT BE GIVEN BECAUSE OF DROPS. Please handle these tumblers with care.

If there is a issue with your item because of shipping, you will be responsible for reaching out to VMD Designs; please send pictures of the item, and upon receipt and inspection of the item, a return label will be emailed to you. Upon receipt and re-inspection of the item, we will repair the item at no cost you and re-send.  In order for a return to be accepted/approved it must be unused and in its original packaging. If the item cannot be fixed, a full refund will be provided within 5-7 business days upon return of the item.

EXCHANGES:
We do not accept exchanges.